Make Ordering Products Easier

New Customer Portal

Sometimes a bakery’s need for more whipped toppings, icings, or dessert fillings arises over the weekend or after closing – and they need to order additional products right away. At Hanan, we found that this issue can be solved in a more efficient way through our new Customer Portal. As part of our longstanding commitment to adopting new technology and increasing the ease of ordering, we recently launched this new tool, as another direct-to-customer customer service upgrade alongside our Virtual Bakery Technician, which was launched in 2021.

The biggest advantage to opening our Customer Portal is the convenience it offers, especially for those who need to place an order outside of business hours. Users can order from anywhere and at their convenience. It’s a simple process, and there are a number of ways to place an order. One is to select the desired product and amount needed, set a delivery date with instructions, and checkout. Products listed also include spec sheets, nutrition facts, and handling instructions so users can make the right decision on what they need to buy. It works just like a user-friendly ecommerce store!

The portal also enables large customers to have multiple employees access information on their order histories and invoices. Customers can go back and look at recent order history, making it easier and faster to track orders and products, even down to who placed the order and when. Products can even be quickly reordered from past orders. One other added benefit: this new feature helps users with different permissions. For example, a manager can view and approve their employees’ orders to eliminate order confusion.

Hanan’s Customer Portal orders can be placed online via desktop computer or a mobile device, making it a user-friendly tool that offers convenience, order history details, and after hours ordering!

Only authenticated users will have access to the Customer Portal. Please reach out to Hanan to obtain credentials.